Your textbook authors assert: “Many of us have a preferred conflict management style, but the best style varies with the situation” (McShane & Von Glinow, 2007). To prepare for this discussion and gain insight about your preferred style(s), complete the “What is your preferred Conflict Handling Style?” (handout located in the START HERE> Course materials resources folder).
Go to the Calculation Your Conflict Score handout in the START HERE > Course materials resources folder to calculate and interpret your scores.
In your Original Post
1. Consider an organizational situation in which you were involved in a conflict. Briefly describe the situation.
2. Apply the following elements of “The Conflict Process”:
– Sources of conflict – Which of the six sources of conflict apply to this situation? Explain.
– Conflict style – Analyze the styles manifested by you and another key party in the conflict.
For example: Which of the five styles did you manifest when dealing with this conflict? Was this consistent with your preferred style identified in the “Dutch Test?” If so, was this the best style for the situation? Which of the five styles did the other parties manifest during the conflict? Would a change in styles by you and/or the other party(ies) have resulted in more positive conflict outcomes?
3. Make one or two recommendations for structural approaches to conflict management that could increase the probability of positive outcomes for this situation.
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