Warm-up Activity 3.1
Your text presents assertiveness in communication as a solution to reducing stress by effectively communicating one’s needs and one’s position to others. Successful communication, however, is communication that invokes shared meanings to communicate a message. Communicating assertively is only one way of communicating. Is it realistic to expect that we can communicate with all coworkers and friends using the same communication style, regardless of their gender, age, work role, or ethnic background? Working in a culturally diverse environment and as global citizens whose work may involve contact with people from different countries and cultures may necessitate considering various communication style. Browse this week’s resources to become familiar with the communication styles of various ethnic groups in the US and around the world, and to learn more about what are “typically” American communication styles.
Assignment
Is communication a one–size-fits-all proposition? Is there a “best” way to communicate? Is assertiveness necessarily the best way to communicate effectively with others to prevent stress? In this assignment you will consider these issues in the context of a fictional scenario.
Imagine that you have been called in as a health consultant to a small company. The company on site doctor reports that many employees come to him with stress related problems such as insomnia, tension headaches, stomach upsets, and mild depression. You schedule a meeting with representatives of each department and feel a definite tension in the air. Some people are sullen, and sulk through the meeting without saying a word. Others communicate aggressively, blaming other departments for company problems and increasing stress. A few people try to communicate their ideas calmly, but seem misunderstood by others.
You decide the first place to start in a stress reduction problem focused on communication. For this assignment, prepare a proposal for a communication training course that you would offer at this company. Your proposal should include:
1.A description of the type of communication training you will offer in your course (assertiveness only or multicultural), and a justification of that choice.
2.A two-page handout that you plan to give to the participants explaining principles of clear and effective communication
3.A description of the training itself, including any exercises or scenarios you would ask the participants to carry out.
4.A list of at least four additional print or online resources that the participants can access after the course for more information.
In addition to the resources you gather for the proposal, support your proposal with at least three scholarly resources. Other appropriate scholarly resources, including older articles, may be included.
Length: 6-8 pages including the 2-page handout. (Not including title and reference pages.)
Your paper should demonstrate thoughtful consideration of the ideas and concepts that are presented in the course and provide new thoughts and insights relating directly to this topic. Your response should reflect scholarly writing and current APA standards. Be sure to adhere to Northcentral University’s Academic Integrity Policy.
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