Go to the following website and watch the 2012 CNBC special “The Costco Craze” https://www.youtube.com/watch?v=2f-jmq-3N0w (Links to an external site.)
Write a one-paper about what you learned watching “The Costco Craze,” and why Costco is a leader in “managing service.”
Make sure to watch the video first!!!
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