Write an adjustment letter that responds directly to the claim letter writer to your company. Offer an appropriate adjustment to the retailer and retail. Customers. You may consider the following: product trade-in, voucher, rebate, and recall of product. Remember to project the “you” attitude. You will need to thoroughly read all the information from your company (i.e., backyard, marketing e-mail) in order to accurately address the issues set forth in the claim letter.
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