Service Encounters Grading Rubric
NOTE: Any points on the first draft over 50 points will be credited as bonus points
Grading Rubric Points Possible Points Earned A. Describe where and when you conducted your observation 5 B. Describe 3-‐4 service encounters, following the format of the examples described. Include your notes on the conversations and described persons. 15 C. Present your analysis of your conversational data in which you will identify: i. Utterances (statements, questions, etc.) that invite an uptake 10 ii. Either the presence or absence of uptakes 10 D. Based on Bailey’s work, suggest some of the possible reasons for a person not to offer an uptake. 10 Total: 50 5 Bonus point
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