1. Discuss brainstorming and consensus building as important aspects of total quality management in healthcare. Provide at least one specific example of how these tools could be utilized in the management of medical services.
2. Explain the concept of internal rate of return (IRR) as it is applied to the management of medical projects. Provide a specific example related to your own work or professional interests.
3. Why are run charts and control charts so useful in managing clinical services within a hospital or clinic? What is the difference between a run chart and a control chart? Also, provide at least one specific example of applying these charts in medicine.
4. Find Exercise 14-1 in your textbook, page 296, on force field analysis (FFA). Perform an FFA on the driving and restraining forces that influence your ability to do well in this quantitative analysis course
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