1. In today’s fast-paced environment, individuals are continually trying to do more with the same limited time constraints. In a retail store like Wal-Mart, explain how components of queuing systems can influence customer satisfaction or dissatisfaction. How might the queuing process positively or negatively impact customer loyalty?
2. Read the article by Satell (2013) entitled “Why The Future of Innovation Is Simulation.” Based on this article and additional reading and knowledge, answer the following questions:
- Under what conditions would you choose to use a simulation model?
- What is the simulation process?
- Explain the pros and cons of using simulation modeling
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