Please respond to the essay questions with complete responses. 1. It is important for managers to develop a global mindset. How can an organization help this process? 2. Describe emotional labor? List the types of jobs that involve emotional labor. 3. The local marketing specialist at the large brewery company developed a new advertising campaign for the fall sales. The ads primarily were directed at a sports event. The marketing group worked for months with a top advertising firm on the campaign. Efforts were successful in terms of providing higher demand for their kegs of beer at sports stadiums. However, the production department were not notified of the advertising and not prepared for the increase demand. The company was forced to buy empty kegs at a premium price. It also had to brew some of the lower-priced keg beer in vats that would have been used for higher-priced specialty beer. The result was that the brewery sold more of the lower-priced keg beer and less of the higher priced products that summer. Moreover, the company could not initially fill consumer demand for the keg beer, resulting customer dissatisfaction. Use the open system perspective to explain what has occurred at the brewery. 4. According to the text and the organizational learning perspective, what are the four organizational learning processes? Explain each process. 5. You are a member of a large international sales team. Several of the representatives have faced the questions of paying foreign government officials under the table in order to perform business in other countries. What (3) strategies should an organization consider to resolve this type of ethical issues for foreign sales representatives. 6. A good friend and business colleague of yours is a diversity awareness consultant. He/she has submitted a business proposal to a company that wants to address stereotyping and prejudice. The consultant claims that his proposal includes a training module that teaches employee to avoid stereotyping and placing others in categories. Discuss the accuracy of this consultant’s claim and explain what training programs can do regarding stereotyping. 7. What has research taught us about differences in the values across cultures? What are some of the warning flags? 8. What are the strategies used to reduce cognitive dissonance? 9. Sometimes we have a fragmentation between personal values and individual behavior. Explain what this means? What factors contribute to this fragmentation? 10. Five employees are complaining about their pay? Two of them leave the position, the third decides to complain to HRS about the low pay, and the other two accept the low pay. Explain why the employees exhibit different behaviors even though they believe they receive low pay. 11. What are the four dimensions of emotional intelligence? Explain how they stand out in a hierarchy? 12. Employees in a retail store warehouse continue to make inventory errors and break items that are to be shipped. An analysis of the situation reveals that individual competencies are poorly matched to the job position/requirements. Provide three different strategies that would potentially improve this kind of person-job matching. 13. Explain why social networks are sometimes considered the “dark side”. 14. What is considered information overload? 15. Explain the four stages of the creative process. The following statements are true or false. Please defend your answer. If you respond that the statement is true, then you need a statement to support it. The same reasoning if you respond false to a statement. For example: Smaller teams have more process. False; Small teams operate effectively because they have less process loss. 16. The Quartz Company has an organizational team with members that are very interdependent but have different goals. The organization should attempt to reduce the level of interdependence. T or F 17. The influence of cognitive reasoning and emotions on attitudes is most apparent when they agree with each other. T or F 18. Jane’s emotions are influenced by her personality, not just from workplace experiences. T or F 19. Executive leadership need to keep in mind that emotions shape employee attitudes and attitudes influence various forms of work-related behavior. T or F 20. According to the open systems perspective, most organizations have one working part rather than many subsystems. T or F 21. Diversity awareness training purpose is to educate employees about systemic discrimination as well as prejudices that occur through stereotyping. T or F 22. Open systems cannot exist without depending on an external environment, whereas closed systems can exist without dependence on an external environment. T or F 23. The three components that compose attitudes: emotions, behaviors, and beliefs. T or F 24. The halo effect indicates that a supervisor’s initial expectations influence your behavior so that you are more likely to act consistently with those expectations in consequent encounters. T or F 25. An example of systematic research investigation is that it does not require the process of data collection.
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