IT Service Management Methodology

Wikipedia definition on IT Service Management Methodology

YouTube Video Shown in Class on ITIL

Below are guidelines to what your paper will need to discuss and include:

– Describe the concept of IT Service Management

– Describe the business value and benefits of IT Service Management

– Describe the ITIL framework concept and how it can ‘realize’ ITSM

– Describe each of the key ITIL components (lifecycle phases) and the purpose for them in the overall ITIL framework

– Provide at least 5 references at the end of your paper using MLA standard citation style

– The paper should be no more than 5 pages long (single or double space is up to you – content is what I focus on not volume).


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