Wikipedia definition on IT Service Management Methodology
http://en.wikipedia.org/wiki/IT_service_management
YouTube Video Shown in Class on ITIL
http://www.youtube.com/watch?v=vBguassbAzo
Below are guidelines to what your paper will need to discuss and include:
– Describe the concept of IT Service Management
– Describe the business value and benefits of IT Service Management
– Describe the ITIL framework concept and how it can ‘realize’ ITSM
– Describe each of the key ITIL components (lifecycle phases) and the purpose for them in the overall ITIL framework
– Provide at least 5 references at the end of your paper using MLA standard citation style
– The paper should be no more than 5 pages long (single or double space is up to you – content is what I focus on not volume).
WE USE TURNITIN.COM. So REALLY be careful.
Use the order calculator below and get started! Contact our live support team for any assistance or inquiry.
[order_calculator]