Explain the principles and misconceptions in effective interpersonal communications.
Identify the barriers to effective interpersonal interactions.
Describe the process by which self-concept is developed and maintained.
Assess their personal communications and improve their communication competencies.
Develop strategies for active, critical, and empathic listening.
Recognize how words have the power to create and affect attitudes, behavior, and perception.
Understand how perceptions, emotions, and nonverbal expression affect interpersonal relationships.
Define emotional intelligence and its role in effective interpersonal relationships.
Evaluate appropriate levels of self-disclosure in relationships.
Describe strategies for managing interpersonal conflicts.
Recognize how self-concept and defensive and supportive messages and behaviors create positive and negative communication climates.
Understand the impact of gender and culture on interpersonal communications.
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