Read \”Re-investigating Business Excellence: Values, Measures and a Framework.\” This article discusses the measurement, management, and delivery of competitive performance at a \”world-class\” level. Unlike most of the readings in this course, this article reaches back to older works that scholars consider \”seminal,\” or ground-breaking, studies that provide the major ideas that influence changes in direction among thought leaders. The purpose of this discussion is to engage with the broad ideas that have influenced study and research in business for several generations.
For your initial post in this discussion, begin by summarizing your understanding of each of the dimensions of the business excellence model that represent the four schools of thought described in the article. Then select one of the dimensions and explain how emphasizing that dimension might promote excellence at your organization.
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