• Link between part 1 and 2 (one sentence)
There are numbers of models that are used to improve quality and safety in any health institution. Donalabedian (1988) model (structure, process, outcome) is one of these.
2nd part
• Define and explain structure, process, outcome
• Explain process and outcome data with giving examples
• Who and why to collect such data
• Methods to collect process data
• Importance of such data in health organisation
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